1) Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion/acceptance of a prize is deemed acceptance of these terms and conditions. Headings in this document are included for ease of reference, and do not affect interpretation in any way.

2) The promoter is NB PET FOODS PTY LTD T/AS Natural Balance (WA) (ABN: 61 603 665 505) of 96 Stirling Highway, North Fremantle, WA, 6159.


3) All references to time in this document are a reference to the local time in Perth, Western Australia, Australia on the date stated. The promotion commences at 1:00am AWST on 2nd April 2018 and closes at 11pm AWST on 30th April 2018 (Promotion Period).

Eligibility to enter 

4) Entry is open only to Australian Residents aged 18 years and over (Eligible Entrants), excluding directors, management, employees and their immediate families of the Promoter.

Entry into the promotion 

5) To enter via Facebook, Eligible Entrants must during the Promotion Period:

  1. a) Visit and like the Delicate Care Facebook page.
  2. b) Comment on the #DELICATE CARE FACEBOOK REWARDS competition post.

6) The Promoter is not responsible for any lost, late, ineligible, incomplete, corrupted or misdirected entries, however so caused.

7) Eligible Entrants are permitted only one entry (multiple entries are not permitted).

8) The time of entry will be deemed to be the time the entry is received by the Promoter.

9) The Promoter reserves the right, at any time and at its sole discretion to verify the validity of entries and Eligible Entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

10) The result of the draw is final and no correspondence will be entered into.

Judging of entries

11) Entries will be drawn from the comment section of the Facebook post at random.

12) The draw will take place at 1:00pm AWST 2nd May 2018 at 96 Stirling Highway, North Fremantle, WA 6159. Judging will be conducted by the Promoter.

13) The judges’ (NB PETFOODS Pty Ltd) decision is final and no correspondence will be entered into.

The prize 

14) There will be 3 prizes. The maximum total prize pool value is AU$300.

15) The prize is AUD$100 COLES / MYER GIFT CARD.

Notification of the winner 

16) The winner will be notified by Facebook on the Delicate Care competition post with their name published and a direct message through Facebook Messenger will be sent to the winner by no later than 3RD May 2018.

Judging backup entries 

17) As part of judging, the Promoter will select an additional 2 entries in prize pool to be used as backup winners in the event that an entrant is unable to satisfy the promotion terms and condition or forfeits or does not claim a prize. For any prize that remains unclaimed on 10th May 2018, the Promoter will award the prize to the backup winner in the order judged by the Promoter, subject to any written direction given under applicable law. Any winners determined in accordance with clause will be notified by Facebook direct message depending on the channel they entered through within 2 days after prize was unclaimed.

Limitation of liability and variation of terms 

18) If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations. The Promoter reserves the right at its sole discretion (subject to any applicable law) to cancel, terminate or modify or suspend this promotion.

19) The Promoter, its related bodies corporate and their respective officers, employees, contractors and agents (Promotion Parties) will not be liable for any losses, damages, expenses, costs or personal injuries arising out of this promotion, the promotion of this promotion or the use of any prize, including but not limited to any breach of these terms and conditions, contract or tort (including negligence) and any other common law, equitable or statutory remedy (Damages) whatsoever, including but not limited to direct, indirect and consequential Damages, including Damages that cannot reasonably be considered to arise naturally and in the ordinary course of things, even if those Damages were in the contemplation of the Promotion Parties.

20) The exclusion of liability in clause paragraph 19 above does not apply to limit or exclude liability:

  1. a) for personal injury or death suffered or sustained in connection with the supply of goods or services which are supplied by the Promoter in the ordinary course of business. To remove doubt: third party goods or services, which other than in connection with this promotion, are in the normal course of business supplied by a third party unrelated to the Promotion Parties, are not supplied by the Promoter in the ordinary course of business; and the Promoter’s Conditions of Carriage and general booking conditions (and any exclusions contained therein) apply despite any statement to the contrary in these terms and conditions; or
  1. b) to the extent it is not permissible at law to limit or exclude liability in the manner contemplated in that clause (in which case that liability is limited to the maximum extent allowable by law).
Entry details and privacy 

21) Entry details remain the property of the Promoter. The name and photograph of the winner may be used for promotional purposes by the Promoter, unless the winner otherwise notifies the Promoter at the time of accepting the prize. Entrants consent to the Promoter using personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes (including to [third parties involved in the promotion] and any applicable statutory authorities) and to conduct marketing activities.

Important information and conditions about competitions on Facebook 

22) This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Eligible Entrants understand and agree that they are providing their information to the Promoter and not to Facebook. By entering this competition, each Eligible Entrant releases Facebook from any action or claim arising out of the competition. Any questions, comments or complaints regarding this competition must be directed to the Promoter, not Facebook.

23) At all times, Eligible Entrants agree to act in accordance with the Facebook Statement of Rights and Responsibilities, which can be viewed at www.facebook.com/terms.php, and other related policies.

Tax Implications 

24) The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Independent financial advice should be sought.